Frequently Asked Questions

  • What to bring to treatment?

    Click HERE for a list of what is and isn't allowed.

  • Where are you located?

    Arbor Place, Inc. is located at 4706 Kothlow Avenue, Menomonie, WI 54751. When heading east out of Menomonie on Hwy 12/29, turn south onto Lookout Road. Arbor Place will be to the next left turn, right across the street from Andersen Windows. Our 10 acre campus is in a very nice and serene location. We are close to resources, but slightly off the beaten path. (Please note that not all navigation systems direct you to the correct location – please call if you need help finding us.)

  • Do you take Wisconsin Badgercare / Medicaid (MA)?

    Yes. However, it is important to understand that all levels of care are not covered benefits of Badgercare. Unfortunately, at this time, Wisconsin Badgercare will not pay for residential treatment. Programs and services that are included as covered benefits are Day Treatment, Intensive Outpatient, Regular Outpatient, and Medication Management. If you are a Wisconsin resident with no health insurance coverage and are seeking residential treatment, your options are to self-pay or reach out to your county department of human services. If you are a Dunn County resident, please contact Arbor Place directly. We work cooperatively with the Dunn County Department of Human Services to help Dunn County residents.

  • I have health insurance. How do I find out if it will pay for treatment?

    Insurance is confusing, isn’t it? We try and make things simple. Arbor Place works with many insurance companies, both commercial and MA managed care organizations, including some Minnesota Medicaid Plans and Rule 25 placements. The best way to find out about eligibility, benefits and costs, in network benefits vs. out of network, and self-pay options is to call us. We will contact your insurance company and give you our understanding of your eligibility and estimated costs to you.

  • How much does treatment cost?

    Each treatment service or program has a fee schedule. Please contact us to find out the cost of a specific program.

  • Do you have anyone I can see for medications?

    Yes. We have a Nurse Practitioner on staff two days a week who is able to work with our clients on medication management for both residential and outpatient clients.

  • I have a family member suffering from addiction, and I don’t understand it. Can you help?

    Yes, we can. Arbor Place is pleased to offer an “Addiction in the Family” seminar series, for friends, family members, or anyone in the community who would like to learn more about Addiction and Substance Abuse. The series is divided into four rotating topics: Addiction and the Brain, Relapse and Recovery, Communication Skills and Family Roles. When: Every Wednesday at Arbor Place from 5:30-7:00pm There is no cost and no need to register ahead of time.

  • I am a Social Worker (or Counselor) from another county (or State). What is your referral process for Treatment?

    Call us. Arbor Place is happy to move quickly and we pride ourselves on making the process as quick and easy as possible. It really is that simple.

  • Can you help me detox?

    Unfortunately, we are not a medical detox facility. We are able to help with withdrawal management, but cannot accommodate medical detoxification needs. Clients who have been using alcohol, or drugs heavily, for a long period of time, may need to go to a detox facility before coming to Arbor for services. A Detox Facility will have trained medical personnel on staff to help them through the withdrawal.

  • Are Arbor Place’s programs and staff licensed?

    Arbor Place is licensed by the State of Wisconsin Department of Health Services to provide: primary residential treatment, transitional residential treatment, day treatment, substance abuse and mental health outpatient, and our prevention service. Our clinical staff is comprised of clinicians with the following credentials: Substance Abuse Counselors, Licensed Professional Counselors, Psychologist, Prevention Specialists, and Advanced Practice Nurse Prescriber.

  • Can I bring my medications into Residential Treatment?

    Yes. Arbor Place works with clients to make sure that they receive all medication prescribed by a physician. While in treatment, medications are kept locked, are are dispensed by Staff as prescribed.

  • Are you a Dual-Diagnosis facility?

    Dual Diagnosis, or Co-occurring disorders, reference when individuals struggle with both substance abuse and mental health issues. Arbor Place has the capacity to help individuals in both areas. This means that although the residential program main focus is on substance abuse treatment, additional mental health treatment can be coordinated by partnering with some of our outpatient professionals. Often substance abuse can go hand in hand with mental health issues. And when both are addressed concurrently, rather than separately at different times, chances of establishing a successful recovery have been found to be higher.

  • How long will I have to be in treatment?

    Arbor Place does not have a set length to treatment. Instead, your treatment stay is based on your treatment goals and your progress toward meeting those goals. The average treatment stay is 21-45 days, although we certainly have had clients stay longer.

  • Can I smoke while in treatment?

    Arbor Place is a tobacco free program and campus. Research shows recovery rates are enhanced by the cessation of nicotine use. Arbor Place prefers to treat the core disease of addiction, without excluding nicotine. We want people to live a life in recovery not only from alcohol and other drugs, but also nicotine so they don’t end up suffering from a nicotine related disease such as emphysema or lung cancer. We encourage current tobacco users to enter treatment with nicotine replacement aids such as nicotine replacement gum or lozenges. This helps to taper down nicotine use and eases withdrawal symptoms.

  • What does a typical day in treatment look like?

    Each day has a structured schedule that starts at 7:00 AM and lights out by 10:30 PM. Your day will include attending many educational and therapy groups, and free choice time for exercise, meditation, art and music. You will also meet with a counselor for individual counseling, although not on a daily basis. You will prepare your own breakfast and lunch, while dinner is a community meal prepared by the designated cook. Each day you will also have chores to complete, much like you would when managing your own home. If you are interested in seeing our complete weekly schedule, please contact us.

  • Do I have to attend AA/NA?

    Arbor Place embraces the 12 Steps and encourages attendance at AA and NA meetings. Several meetings are held on site each week. We also recognize that sometimes, this doesn’t resonate with all clients. However, we ask that while in treatment that clients keep an open mind. After treatment, engagement with a recovering community and network can be a cornerstone of one’s program. Often times, this includes attending AA or NA meetings. Treatment is not AA, and AA is not treatment. But together, the two can help individuals live a life in recovery.

  • Do you perform random drug tests?

    Yes. There is a strict no use policy for all clients in treatment. Random tests are conducted to verify clients are doing well, and help to identify with there is a problem. We recognize that addiction is a chronic relapsing disease, but not using while in treatment is expected and essential for safety of all.

  • How do I know treatment is going to work?

    There is no cure for substance use disorders. There is no magic wand. Instead it takes effort to maintain abstinence and live a life in recovery. In treatment, you get your start. You learn early recovery skills. You create a relapse prevention plan. You enter into the world of feeling – really feeling pleasant and unpleasant emotions. You learn how to cope with unpleasant emotions, without the use of alcohol and drugs. This is not easy. It takes hard work and honesty. At Arbor Place, we believe recovery is possible and treatment works.

We Are Ready To Support You

Reaching out to us is all it takes to have a conversation about how we can best help.

The path to a guided recovery and support is right around the corner. At Arbor Place we promise to be there for you, in confidence, every step of the way.


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